Privacy Policy

Effective Date: 9/18/2023

1. Introduction

Welcome to Veranda. We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect the personal information you provide while visiting our retail store or using our services.

2. Information We Collect

We may collect various types of information from you, including:

2.1. Personal Information

• Name
• Contact information (e.g., email address, phone number, mailing address)
• Payment and billing information
• Customer preferences and purchase history

2.2. Non-Personal Information

• Device information (e.g., IP address, browser type, operating system)
• Cookies and similar technologies (for more details, see our Cookie Policy)
• Aggregated or anonymized data that does not personally identify you

3. How We Use Your Information

We use your personal information for the following purposes:

3.1. Providing Products and Services

• Processing orders and payments
• Communicating with you about your purchases
• Handling returns, exchanges, and customer service requests

3.2. Marketing and Promotions

• Sending you promotional offers, newsletters, and updates (you can opt-out at any time)
• Conducting market research and analyzing customer trends

3.3. Improving Our Services

• Analyzing website and store usage
• Enhancing and personalizing your shopping experience
• Addressing technical issues and improving security

3.4. Legal and Compliance

• Complying with legal obligations
• Protecting our rights and interests in legal disputes
• Preventing fraud and unauthorized access

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with the following parties when necessary:

• Service providers and business partners who assist in delivering our services (e.g., payment processors, shipping companies)
• Legal authorities, when required by law or to protect our rights

5. Your Choices

You have the right to:

• Access, update, or correct your personal information
• Opt-out of receiving marketing communications
• Delete your account (subject to applicable legal requirements)

6. Security

We take reasonable measures to protect your personal information. However, please be aware that no data transmission over the internet or electronic storage is entirely secure.

7. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy with the new effective date on our website. Please review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:

Veranda 308 12^th Street, Oakland, CA 94607, [email protected]/ 510-922-8009